Terms

1. Who we are

hliss is a brand of A-Sales OP, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, United States (“we”, “us”). These terms apply to every order placed on hliss.com or by email.

2. What we sell

Ad creatives, clipping campaigns, UGC creator campaigns and comment management, as described on the pricing page on the day you order. The counts on the pricing page (videos, statics, views, comments) are the deliverables.

3. Views

A “view” is a view as reported by the platform's own analytics (TikTok, Instagram, YouTube) on content we posted or had posted for you, from an audience in the United States or the European Union, within the campaign period. We report views with dated screenshots. Platform analytics are the only source of truth.

4. Guarantees

Creative Engine: if we deliver fewer organic views than your plan states in a month, that month's fee is refunded. Clipping: if we deliver fewer views than ordered, we refund the missing views at the package rate per 1,000. Narrative Control: if we deliver fewer than 500 comments or miss the 2-hour reply window on more than 5% of comments in a month, that month's fee is refunded. We do not guarantee sales, revenue, return on ad spend, followers or any result inside your ad account.

5. Your obligations

You give us brand assets, product, raw footage and read access to your ad account within 5 days of signing, approve work within 48 hours, and keep at least $3,000 a month in ad spend behind the creatives during a Creative Engine month. If you do not, the guarantee period pauses until you do. You confirm you own or have rights to everything you send us.

6. Payment

Monthly plans are billed in advance, in USD, by card or bank transfer, and renew monthly until cancelled with 7 days' notice. One-off campaigns are billed on order. Founding 5: $497 on signing, then the month-end amount within 7 days of the report.

7. Rights

When paid in full, you own the ad creatives we make for you. UGC videos come with 90 days of usage rights across paid and organic channels from delivery, extendable by agreement. We may show the work and your results in our case studies unless you tell us in writing not to; Founding 5 clients agree to a published case study.

8. Disclosure and platform rules

Paid posts carry the disclosure the platform requires. We follow platform rules and remove content on request within 24 hours. For regulated categories (crypto, prediction markets, fintech, health) you provide written compliance rules before launch and approve every creative; you are responsible for the legality of your product and claims in each country we post to.

9. Liability

Our total liability under any order is limited to the amount you paid us for that order. We are not liable for indirect losses, lost profit, or platform actions outside our control.

10. Cancelling

Cancel a monthly plan any time with 7 days' notice; the current month runs to its end. One-off campaigns cannot be cancelled once posting has started; unposted views are refunded.

11. Law

Delaware law. Disputes go first to a 30-day good-faith discussion, then to the courts of Delaware.

12. Changes

We may change these terms for future orders by posting a new version here. Your order is governed by the version on the day you ordered.